Tuesday, 29 September 2020, 10:24 AM
Site: WCS - Distance Learning
Course: Online Learning at WCS (Online Learning at WCS)
Glossary: Frequently Asked Questions
C
Question:

Can I access the student intranet?

(Last edited: Friday, 11 September 2020, 3:06 PM)
Answer:

A. You can access the student intranet go the site below 

http://student.westcollegescotland.ac.uk/

the logon is your student number and your password is your full date of birth in the format DDMMYYYY e.g. 25122000

You can also access this via the college's MyDay App 

 Download the MyDay app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.

Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.

Question:

Can I get a college student email?

(Last edited: Friday, 11 September 2020, 3:07 PM)
Answer:

A. You can have a college email address and an Office 365 account.  Please note this will only be active for a limited time and if you are unsure you should check with the Online Learning Team at onlinelearning@wcs.ac.uk 

Office365 is accessed through the button on the WCS Student Portal home page at: http://students.westcollegescotland.ac.uk

eMail Address/Username: 9 digit Student Number@live.wcs.ac.uk (e.g. 123456789@live.wcs.ac.uk)

Initial password:  8 digit date-of-birth (ddmmyyyy) e.g. 23091995

You can also login directly at:  https://login.microsoftonline.com/

You can also access this via the college's MyDay App

Download the MyDay app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.

Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.

 

Question:

Can I get a student card?

(Last edited: Friday, 11 September 2020, 3:08 PM)
Answer:

A. Our cards are now Digital!  In order to get your card you need to download our MyDay App.  Instructions are below on how to do this.

Download the MyDay app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.

Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.

To allow your student card to be verified you first need to have submitted your first assessment/quiz on your course.  Within 2-4 weeks will then make your account Live and so long as you have downloaded the App you will then receive prompts about your Digital Student Card and steps on how to do this.

Your submitted photograph must be:

  • a close-up of your full head and shoulders
  • taken against a plain, self-coloured background
  • in colour
  • portrait orientation
  • clear, in focus and be a true likeness of yourself

When taking your photograph please ensure that you:

  • look straight at the camera
  • do not have a hat or hair covering your face
  • do not use any filters
  • are not wearing a hat or other form of head wear (unless for religious or medical reasons)
  • are the only person in the photograph

 

Your Digital student card is now linked to your record so if you are withdrawn from a course your student card will expire and your card will also automatically expire at the end date of your course.

 

Question:

Can I use the College library and PCs?

(Last edited: Friday, 11 September 2020, 3:11 PM)
Answer:

A.  You most definitely can access the library and/or use the PCs, and you can do this on any campus.  You can check availability and books PC access via the MyDay App

Download the MyDay app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.

Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.

 

H
Question:

How long do I need to study?

(Last edited: Tuesday, 10 September 2019, 2:29 PM)
Answer:

A. It can vary depending on your knowledge.

For a short online course we recommend 1 hour per week. 

Introductory courses 2-4 hours per week.

Level 2/3 courses we would recommend 4-8 hours per week.

Question:

How long does the course take?

(Last edited: Thursday, 3 September 2020, 1:24 PM)
Answer:

A.  Micro course is allocated 5 weeks

Introductory course is allocated 9 weeks

Level 2/3 qualification course is allocated 20 weeks

Each student will progress at their own rate, so you may complete quicker than the timeframe given above.  You may also require extensions due to personal/work commitments.  If this is the case we will authorise extensions where possible.  We are as flexible as possible but there are key times in the year where we cannot give extensions and final submission deadlines will be set.  For more information on extensions please see this FAQ.

If you have any other questions please contact us via onlinelearning@wcs.ac.uk

I
Question:

I can't get logged into my course, my password is not working

(Last edited: Thursday, 3 September 2020, 1:26 PM)
Answer:

A. If your course is on Moodle, please try the Forgot Password Link 

https://dls.westcollegescotland.ac.uk/login/index.php 

 

If your course is on the Equal Platform e.g. for a Level 2 course then please try the forgotten password just below your login box

 

equal logon

 

If the above does not resolve your issue please email us at onlinelearning@wcs.ac.uk

 

Question:

I can't print my certificate, can you help?

(Last edited: Thursday, 3 September 2020, 1:26 PM)
Answer:

A. If you can email us at onlinelearning@wcs.ac.uk with your name, date of birth and course and we will process this for you.

It may take a few weeks to receive this in hard copy.

 

Question:

I need help, my question isn't listed

(Last edited: Thursday, 3 September 2020, 1:27 PM)
Answer:

A. If your question has not been answered by these FAQs then please contact the Online Learning Team via email onlinelearning@wcs.ac.uk 

Q
Question:

Q. How do I pay for my course?

(Last edited: Thursday, 3 September 2020, 1:28 PM)
Answer:

A. Once you have applied for your course you will receive an email with instructions on how to make payment for your course. 

If you have not received this or have other questions regarding payment please contact the team at onlinelearning@wcs.ac.uk