Saturday, 13 July 2024, 2:00 AM
Site: WCS - Online Learning (DLS)
Course: Online Learning at WCS (Online Learning at WCS)
Glossary: Frequently Asked Questions
Emma (Admin) Hanna
Question:

Q. How do I pay for my course?

(Last edited: Thursday, 29 April 2021, 12:46 PM)
Answer:


Once you have applied for your course you will receive an email with instructions on how to make payment for your course. 

If you have not received this or have other questions regarding payment please contact the Online Learning Team via the form below:

Online Learning Contact Form

Question:

Q. I have some extra needs for support with online work, will I get help?

(Last edited: Wednesday, 15 November 2023, 9:19 AM)
Answer:

Please use the below form to contact us and let us know of your needs we may be able to give you extra time and/or our enabling services team may be able to offer you assistance

If you have a specific need please contact the Online Learning Team via the form below:

Online Learning Contact Form

 

Question:

Q. I have submitted work to my tutor but haven’t heard anything, should I be concerned?

(Last edited: Wednesday, 15 November 2023, 9:20 AM)
Answer:

 
Once you have submitted your assessment, markers are allocated 7-10 days to return this to you.  You should be able to log on to your course to see if your feedback has been returned.  This can be found in the "My Assessment" or the "My Portfolio" tab depending on the learning platform you are working on.

If it has been more than 10 days since you submitted your work, then please contact the Online Learning Team via the form below:

Online Learning Contact Form

 

Question:

Q. I will not be able to meet my submission deadline

(Last edited: Thursday, 29 April 2021, 12:23 PM)
Answer:


Please note that Tutors/Markers cannot authorise an extension, and a
ll extensions are required to be completed with the Online Learning Team.

If your extension is for less than 7 days you do not need to contact us, and can carry on your course as normal. If you are asking for longer than 7 days then please contact the Online Learning Team via the form below:

Online Learning Contact Form

Question:

Q. I’ve moved address or changed my mobile phone/email address – how do I let you know?

(Last edited: Thursday, 29 April 2021, 12:41 PM)
Answer:


Please contact the Online Learning Team with your updated details via the form below:

Online Learning Contact Form

Question:

Q. What happens if I do not submit an assessment within the due date?

(Last edited: Thursday, 29 April 2021, 12:50 PM)
Answer:


You will receive a reminder in most cases if your assessment is overdue. If your submission is going to be less than 7 days overdue, please continue as normal.

If you are asking for longer than 7 days, or to wish to discuss further options due to life circumstances, please contact the Online Learning Team via the form below:

Online Learning Contact Form

Question:

Q. What if I have concerns with undertaking the course?

(Last edited: Thursday, 29 April 2021, 12:51 PM)
Answer:


If you are experiencing difficulties doing the course, get in touch with the Online Learning Team as soon as possible.  In most cases we can help with quickly and keep on track with your course.  

Please contact the Online Learning Team via the form below:

Online Learning Contact Form

Lindsay (Admin) Took
Question:

How do I contact Online Learning?

(Last edited: Thursday, 29 April 2021, 12:43 PM)
Answer:

 
Please ensure you have checked our FAQs for the answer to your question first. 

If the above does not resolve your issue please contact the Online Learning Team via the form below:

Online Learning Contact Form

Tracey (SU) Winters
Question:

Can I access the student intranet?

(Last edited: Monday, 13 November 2023, 2:20 PM)
Answer:

 
What was the student intranet can now be found on the My West App

The logon is your student number and your password is your full date of birth in the format DDMMYYYY e.g. 25122000

Download the MyWest app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.

Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.

Question:

Can I get a college student email?

(Last edited: Monday, 13 November 2023, 2:22 PM)
Answer:

 
You can have a college email address and an Office 365 account.  Please note this will only be active for a limited time and if you are unsure you should check with the Online Learning Team through the form below:

Online Learning Contact Form 

eMail Address/Username: 9 digit Student Number@live.wcs.ac.uk (e.g. 123456789@live.wcs.ac.uk)

Initial password:  8 digit date-of-birth (ddmmyyyy) e.g. 23091995

You can also login directly at:  https://login.microsoftonline.com/

You can also access this via the college's MyWest App

Download the MyWest app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.

Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.