Frequently Asked Questions

Once you have applied for your course you will receive an email with instructions on how to make payment for your course. 

If you have not received this or have other questions regarding payment please contact the Online Learning Team via the form below:

Online Learning Contact Form

Please use the below form to contact us and let us know of your needs we may be able to give you extra time and/or our enabling services team may be able to offer you assistance

If you have a specific need please contact the Online Learning Team via the form below:

Online Learning Contact Form

 
Once you have submitted your assessment, markers are allocated 7-10 days to return this to you.  You should be able to log on to your course to see if your feedback has been returned.  This can be found in the "My Assessment" or the "My Portfolio" tab depending on the learning platform you are working on.

If it has been more than 10 days since you submitted your work, then please contact the Online Learning Team via the form below:

Online Learning Contact Form

Please note that Tutors/Markers cannot authorise an extension, and all extensions are required to be completed with the Online Learning Team.

If your extension is for less than 7 days you do not need to contact us, and can carry on your course as normal. If you are asking for longer than 7 days then please contact the Online Learning Team via the form below:

Online Learning Contact Form

Please contact the Online Learning Team with your updated details via the form below:

Online Learning Contact Form

You will receive a reminder in most cases if your assessment is overdue. If your submission is going to be less than 7 days overdue, please continue as normal.

If you are asking for longer than 7 days, or to wish to discuss further options due to life circumstances, please contact the Online Learning Team via the form below:

Online Learning Contact Form

If you are experiencing difficulties doing the course, get in touch with the Online Learning Team as soon as possible.  In most cases we can help with quickly and keep on track with your course.  

Please contact the Online Learning Team via the form below:

Online Learning Contact Form

We do not offer SVQs via Distance Learning at the moment and the courses are not an equivalent.

If the course you are studying is SCQF levelled the information will be on the course description page on the website.

Our Qualification courses are the equivalent to SCQF level 4-6.

The majority of our courses do not have set start dates and are open for most of the year.  There is a short period where we close enrolments between the end of one academic session and the start of the next.  We will have a notice on our courses during this time so you are aware. 

If you have any further query on start dates please contact the Online Learning Team via the form below:

Online Learning Contact Form

Moderation is an internal process where a Tutor/Marker's work is sampled to ensure standards and quality processes are met.

We do not sample any work that is more than 3 months old. Once you have submitted your last assessment your work will remain in the moderation stage for 1 month, in case your last assessment is reviewed.

Although it is not your work that is being moderated, if areas of improvement are identified or where an answer should have been referred to you then your assessment may be returned to you to make changes.

If you have any further questions regarding Moderation please contact the Online Learning Team via the form below:

Online Learning Contact Form