Frequently Asked Questions

Once you have applied for your course you will receive an email with instructions on how to make payment for your course. 

If you have not received this or have other questions regarding payment please contact the Online Learning Team via the form below:

Online Learning Contact Form

Please use the below form to contact us and let us know of your needs we may be able to give you extra time and/or our enabling services team may be able to offer you assistance

If you have a specific need please contact the Online Learning Team via the form below:

Online Learning Contact Form

 
Once you have submitted your assessment, markers are allocated 7-10 days to return this to you.  You should be able to log on to your course to see if your feedback has been returned.  This can be found in the "My Assessment" or the "My Portfolio" tab depending on the learning platform you are working on.

If it has been more than 10 days since you submitted your work, then please contact the Online Learning Team via the form below:

Online Learning Contact Form

Please note that Tutors/Markers cannot authorise an extension, and all extensions are required to be completed with the Online Learning Team.

If your extension is for less than 7 days you do not need to contact us, and can carry on your course as normal. If you are asking for longer than 7 days then please contact the Online Learning Team via the form below:

Online Learning Contact Form

Please contact the Online Learning Team with your updated details via the form below:

Online Learning Contact Form

You will receive a reminder in most cases if your assessment is overdue. If your submission is going to be less than 7 days overdue, please continue as normal.

If you are asking for longer than 7 days, or to wish to discuss further options due to life circumstances, please contact the Online Learning Team via the form below:

Online Learning Contact Form

If you are experiencing difficulties doing the course, get in touch with the Online Learning Team as soon as possible.  In most cases we can help with quickly and keep on track with your course.  

Please contact the Online Learning Team via the form below:

Online Learning Contact Form

 
Please ensure you have checked our FAQs for the answer to your question first. 

If the above does not resolve your issue please contact the Online Learning Team via the form below:

Online Learning Contact Form

 
What was the student intranet can now be found on the My West App

The logon is your student number and your password is your full date of birth in the format DDMMYYYY e.g. 25122000

Download the MyWest app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.

• Android phones and tablets
• iPhone and iPad devices
• Desktop version for Windows, Mac and Linux computers – you may prefer the desktop version when using Microsoft Teams or the Microsoft Office applications such as Word, Excel, PowerPoint, etc.

Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.

 
You can have a college email address and an Office 365 account.  Please note this will only be active for a limited time and if you are unsure you should check with the Online Learning Team through the form below:

Online Learning Contact Form 

eMail Address/Username: 9 digit Student Number@live.wcs.ac.uk (e.g. 123456789@live.wcs.ac.uk)

Initial password:  8 digit date-of-birth (ddmmyyyy) e.g. 23091995

You can also login directly at:  https://login.microsoftonline.com/

You can also access this via the college's MyWest App

Download the MyWest app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.

• Android phones and tablets
• iPhone and iPad devices
• Desktop version for Windows, Mac and Linux computers – you may prefer the desktop version when using Microsoft Teams or the Microsoft Office applications such as Word, Excel, PowerPoint, etc.

Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.