Frequently Asked Questions

 
Our cards are now Digital!  In order to get your card you need to download our MyWest App.  Instructions are below on how to do this.

Download the MyDay app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.

• Android phones and tablets
• iPhone and iPad devices
• Desktop version for Windows, Mac and Linux computers – you may prefer the desktop version when using Microsoft Teams or the Microsoft Office applications such as Word, Excel, PowerPoint, etc.

Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.

To allow your student card to be verified you need to have submitted your first assessment/quiz on your course within 2-4 weeks, which will then make your account Live with the college. If you have downloaded the App you will then receive prompts about your Digital Student Card and steps on how to do this.

Your submitted photograph must be:

• a close-up of your full head and shoulders
• taken against a plain, self-coloured background
• in colour
• portrait orientation
• clear, in focus and be a true likeness of yourself

When taking your photograph please ensure that you:

• look straight at the camera
• do not have a hat or hair covering your face
• are not wearing any other form of head wear (unless for religious or medical reasons)
• do not use any filters
• are the only person in the photograph

Your Digital student card is linked to your record so if you are withdrawn from a course your student card will expire and your card will also automatically expire at the end date of your course.

 
You can access the library and/or use the PCs on any campus. You can check availability and books PC access via the MyWest App.

Download the MyWest app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.

• Android phones and tablets
• iPhone and iPad devices
• Desktop version for Windows, Mac and Linux computers – you may prefer the desktop version when using Microsoft Teams or the Microsoft Office applications such as Word, Excel, PowerPoint, etc.

Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.

It can vary depending on your knowledge. Pleae see the guide below:

Each student will progress at their own rate, so you may complete quicker than the timeframe given below:

You may also require extensions due to personal/work commitments.  If this is the case we will authorise extensions where possible.  Please note that there are key times in the year where we cannot give extensions and final submission deadlines will be set.  For more information on extensions please see this FAQ.

If you have any other questions please contact the Online Learning Team via the form below:

Online Learning Contact Form

 
If your course is on Moodle, please try the Forgot Password link below:

https://dls.westcollegescotland.ac.uk/login/index.php 

If your course is on the Equal Platform or E-Assessor Pro e.g. for a Level 2 or 3 course then please try the forgotten password link just below your login box

If the above does not resolve your issue please contact the Online Learning Team via the form below:

Online Learning Contact Form

For a Moodle course you are studying within this current session, we can request a paper certificate to be sent out to you.  If the request is for a course outwith the current session we cannot provide a copy but please contact us and we will be able to send you a student record report with proof of your result for the course.

For an Awarding Body course e.g. a Level 2 or 3 course all certificates are now e-certificates from the awarding body.  If you require a hard copy certificate there may be a charge for this

If you would still like to request a paper copy of your certificate please contact the Online Learning Team via the form below:

Online Learning Contact Form

 
If your question has not been answered by these FAQs then please contact the Online Learning Team via the form below:

Online Learning Contact Form

We do not offer SVQs via Distance Learning at the moment and the courses are not an equivalent.

If the course you are studying is SCQF levelled the information will be on the course description page on the website.

Our Qualification courses are the equivalent to SCQF level 4-6.

The majority of our courses do not have set start dates and are open for most of the year.  There is a short period where we close enrolments between the end of one academic session and the start of the next.  We will have a notice on our courses during this time so you are aware. 

If you have any further query on start dates please contact the Online Learning Team via the form below:

Online Learning Contact Form

Moderation is an internal process where a Tutor/Marker's work is sampled to ensure standards and quality processes are met.

We do not sample any work that is more than 3 months old. Once you have submitted your last assessment your work will remain in the moderation stage for 1 month, in case your last assessment is reviewed.

Although it is not your work that is being moderated, if areas of improvement are identified or where an answer should have been referred to you then your assessment may be returned to you to make changes.

If you have any further questions regarding Moderation please contact the Online Learning Team via the form below:

Online Learning Contact Form