Frequently Asked Questions
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TWTracey (SU) Winters |
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Question: (Last edited: Thursday, 29 April 2021, 12:55 PM)What is Moderation, and how long does it take? | ||||
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Answer:
We do not sample any work that is more than 3 months old. Once you have submitted your last assessment your work will remain in the moderation stage for 1 month, in case your last assessment is reviewed. Although it is not your work that is being moderated, if areas of improvement are identified or where an answer should have been referred to you then your assessment may be returned to you to make changes. If you have any further questions regarding Moderation please contact the Online Learning Team via the form below: | ||||
Question: (Last edited: Thursday, 29 April 2021, 12:56 PM)What qualifications do I need to start a course? | ||||
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Answer:
For Level 3 courses we ask that you have a Level 2 or equivalent. You can see any qualification entry requirements on each course page description on our website | ||||
Question: (Last edited: Thursday, 29 April 2021, 12:57 PM)When will I receive my Certificate? | ||||
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Answer:
If you are studying an Awarding Body certified course e.g. Level 2 or 3 then it can take a few months to receive your certificate. This timeframe can be substantial during busy periods. Once you have passed your course, your work will be in a stage of moderation for one month. After this you will receive an email confirmation of completing your course and a date to expect receipt of your certificate. Once you have received this email we will begin to work with the Awarding Body to claim your certificate.
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LTLindsay (Admin) Took |
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Question: (Last edited: Thursday, 29 April 2021, 12:43 PM)How do I contact Online Learning? | ||||
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Answer: If the above does not resolve your issue please contact the Online Learning Team via the form below: | ||||
Question: (Last edited: Thursday, 29 April 2021, 12:46 PM)Q. How do I pay for my course? | ||||
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Answer:
If you have not received this or have other questions regarding payment please contact the Online Learning Team via the form below: | ||||
Question: (Last edited: Wednesday, 15 November 2023, 9:19 AM)Q. I have some extra needs for support with online work, will I get help? | ||||
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Answer: Please use the below form to contact us and let us know of your needs we may be able to give you extra time and/or our enabling services team may be able to offer you assistance If you have a specific need please contact the Online Learning Team via the form below:
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Question: (Last edited: Wednesday, 15 November 2023, 9:20 AM)Q. I have submitted work to my tutor but haven’t heard anything, should I be concerned? | ||||
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Answer: If it has been more than 10 days since you submitted your work, then please contact the Online Learning Team via the form below:
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Question: (Last edited: Thursday, 29 April 2021, 12:23 PM)Q. I will not be able to meet my submission deadline | ||||
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Answer:
If your extension is for less than 7 days you do not need to contact us, and can carry on your course as normal. If you are asking for longer than 7 days then please contact the Online Learning Team via the form below: | ||||
Question: (Last edited: Thursday, 29 April 2021, 12:41 PM)Q. I’ve moved address or changed my mobile phone/email address – how do I let you know? | ||||
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