Frequently Asked Questions

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F.A.Q

Question:

Q. How do I pay for my course?

(Last edited: Thursday, 29 April 2021, 12:46 PM)
Answer:


Once you have applied for your course you will receive an email with instructions on how to make payment for your course. 

If you have not received this or have other questions regarding payment please contact the Online Learning Team via the form below:

Online Learning Contact Form

Question:

Q. I have some extra needs for support with online work, will I get help?

(Last edited: Wednesday, 2 June 2021, 11:50 AM)
Answer:

 
The type of help we can give you consists of offering advice and support with online access issues you might have due to a sensory disability, or a motor disability which affects your access to working online. 

The courses we have are not currently available in different languages. If you have a specific learning disability like dyslexia, we may be able to offer you some support with this.

If you have a specific need please contact the Online Learning Team via the form below:

Online Learning Contact Form

 

Question:

Q. I have submitted work to my tutor but haven’t heard anything, should I be concerned?

(Last edited: Wednesday, 2 June 2021, 11:51 AM)
Answer:

 
Once you have submitted your assessment, markers are allocated 7-10 days to return this to you.  You should be able to log on to your course to see if your feedback has been returned.  This can be found in the "My Assessment" or the "My Portfolio" tab depending on the learning platform you are working on.

If you are studying via paper it can take a bit longer to receive feedback given the postage timings etc.

If it has been more than 10 days since you submitted your work, then please contact the Online Learning Team via the form below:

Online Learning Contact Form

 

Question:

Q. I will not be able to meet my submission deadline

(Last edited: Thursday, 29 April 2021, 12:23 PM)
Answer:


Please note that Tutors/Markers cannot authorise an extension, and all extensions are required to be completed with the Online Learning Team.

If your extension is for less than 7 days you do not need to contact us, and can carry on your course as normal. If you are asking for longer than 7 days then please contact the Online Learning Team via the form below:

Online Learning Contact Form

Question:

Q. I’ve moved address or changed my mobile phone/email address – how do I let you know?

(Last edited: Thursday, 29 April 2021, 12:41 PM)
Answer:


Please contact the Online Learning Team with your updated details via the form below:

Online Learning Contact Form

Question:

Q. What happens if I do not submit an assessment within the due date?

(Last edited: Thursday, 29 April 2021, 12:50 PM)
Answer:


You will receive a reminder in most cases if your assessment is overdue. If your submission is going to be less than 7 days overdue, please continue as normal.

If you are asking for longer than 7 days, or to wish to discuss further options due to life circumstances, please contact the Online Learning Team via the form below:

Online Learning Contact Form

Question:

Q. What if I have concerns with undertaking the course?

(Last edited: Thursday, 29 April 2021, 12:51 PM)
Answer:


If you are experiencing difficulties doing the course, get in touch with the Online Learning Team as soon as possible.  In most cases we can help with quickly and keep on track with your course.  

Please contact the Online Learning Team via the form below:

Online Learning Contact Form