Frequently Asked Questions

If there is a course fee these are now payable via the website when you are enrolling onto your course. 

If you have other questions regarding payment please contact the Online Learning Team via the form below:

Online Learning Contact Form

Please use the below form to contact us and let us know of your needs we may be able to give you extra time and/or our enabling services team may be able to offer you assistance

If you have a specific need please contact the Online Learning Team via the form below:

Online Learning Contact Form

 
Once you have submitted your assessment, markers are allocated 7-10 days to return it to you. You should be able to log on to your course to see if your feedback has been returned. Depending on the learning platform you are working on, this can be found in the "My Assessment" or "My Portfolio" tab.

We aim to send you assessment feedback within 7 days* of it being sent to your marker. You should check your platform regularly for feedback. If your work results in a resubmission, you are given 3 days to resubmit your answers.

*  Please be aware that if your work is being sent to us from one of our partners it may take several days to be sent to us before it is then allocated to a marker so it may be more than 7 days for your first assessment depending on this timeframe. 

If it has been more than 10 days since you submitted your work, then please contact the Online Learning Team via the form below:

Online Learning Contact Form

Please note that Tutors/Markers cannot authorise an extension, and all extensions are required to be completed with the Online Learning Team.

If your extension is for less than 7 days you do not need to contact us, and can carry on your course as normal. If you are asking for longer than 7 days then please contact the Online Learning Team via the form below:

Online Learning Contact Form

Please contact the Online Learning Team with your updated details via the form below:

Online Learning Contact Form

You will receive a reminder in most cases if your assessment is overdue. If your submission is going to be less than 7 days overdue, please continue as normal.

If you are asking for longer than 7 days, or to wish to discuss further options due to life circumstances, please contact the Online Learning Team via the form below:

Online Learning Contact Form

If you are experiencing difficulties doing the course, get in touch with the Online Learning Team as soon as possible.  In most cases we can help with quickly and keep on track with your course.  

Please contact the Online Learning Team via the form below:

Online Learning Contact Form