Frequently Asked Questions

Please note that Tutors/Markers cannot authorise an extension, and all extensions are required to be completed with the Online Learning Team.

If your extension is for less than 7 days you do not need to contact us, and can carry on your course as normal. If you are asking for longer than 7 days then please contact the Online Learning Team via the form below:

Online Learning Contact Form

 
If your question has not been answered by these FAQs then please contact the Online Learning Team via the form below:

Online Learning Contact Form

Please contact the Online Learning Team with your updated details via the form below:

Online Learning Contact Form

 
You can have a college email address and an Office 365 account.  Please note this will only be active for a limited time and if you are unsure you should check with the Online Learning Team through the form below:

Online Learning Contact Form 

Office365 is accessed through the button on the WCS Student Portal home page at: http://students.westcollegescotland.ac.uk

eMail Address/Username: 9 digit Student Number@live.wcs.ac.uk (e.g. 123456789@live.wcs.ac.uk)

Initial password:  8 digit date-of-birth (ddmmyyyy) e.g. 23091995

You can also login directly at:  https://login.microsoftonline.com/

You can also access this via the college's MyDay App

Download the MyDay app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.

• Android phones and tablets
• iPhone and iPad devices
• Desktop version for Windows, Mac and Linux computers – you may prefer the desktop version when using Microsoft Teams or the Microsoft Office applications such as Word, Excel, PowerPoint, etc.

Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.

 
Our cards are now Digital!  In order to get your card you need to download our MyDay App.  Instructions are below on how to do this.

Download the MyDay app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.

• Android phones and tablets
• iPhone and iPad devices
• Desktop version for Windows, Mac and Linux computers – you may prefer the desktop version when using Microsoft Teams or the Microsoft Office applications such as Word, Excel, PowerPoint, etc.

Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.

To allow your student card to be verified you need to have submitted your first assessment/quiz on your course within 2-4 weeks, which will then make your account Live with the college. If you have downloaded the App you will then receive prompts about your Digital Student Card and steps on how to do this.

Your submitted photograph must be:

• a close-up of your full head and shoulders
• taken against a plain, self-coloured background
• in colour
• portrait orientation
• clear, in focus and be a true likeness of yourself

When taking your photograph please ensure that you:

• look straight at the camera
• do not have a hat or hair covering your face
• are not wearing any other form of head wear (unless for religious or medical reasons)
• do not use any filters
• are the only person in the photograph

Your Digital student card is linked to your record so if you are withdrawn from a course your student card will expire and your card will also automatically expire at the end date of your course.

 
You can access the library and/or use the PCs on any campus. You can check availability and books PC access via the MyDay App.

Download the MyDay app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.

• Android phones and tablets
• iPhone and iPad devices
• Desktop version for Windows, Mac and Linux computers – you may prefer the desktop version when using Microsoft Teams or the Microsoft Office applications such as Word, Excel, PowerPoint, etc.

Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.

 
Please ensure you have checked our FAQs for the answer to your question first. 

If the above does not resolve your issue please contact the Online Learning Team via the form below:

Online Learning Contact Form

It can vary depending on your knowledge. Pleae see the guide below:

Each student will progress at their own rate, so you may complete quicker than the timeframe given below:

You may also require extensions due to personal/work commitments.  If this is the case we will authorise extensions where possible.  Please note that there are key times in the year where we cannot give extensions and final submission deadlines will be set.  For more information on extensions please see this FAQ.

If you have any other questions please contact the Online Learning Team via the form below:

Online Learning Contact Form

 
If your course is on Moodle, please try the Forgot Password link below:

https://dls.westcollegescotland.ac.uk/login/index.php 

If your course is on the Equal Platform e.g. for a Level 2 course then please try the forgotten password link just below your login box:

If the above does not resolve your issue please contact the Online Learning Team via the form below:

Online Learning Contact Form