Frequently Asked Questions


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Question:

Q. I have some extra needs for support with online work, will I get help?

(Last edited: Tuesday, 10 September 2019, 11:57 AM)
Answer:

A. The type of help we can give you consists of offering advice and support with online access issues you might have due to a sensory disability, or a motor disability which affects your access to working online.  The courses we have are not currently available in different languages. If you have a specific learning disability like dyslexia, we may be able to offer you some support with this.

If you have a specific need please contact the Innovative Learning Manager on bob.mcallister@wcs.ac.uk 


Question:

What qualifications do I need to start a course?

(Last edited: Tuesday, 10 September 2019, 2:18 PM)
Answer:

A. For most of our courses you do not need any previous qualifications.  As most of our courses are delivered online it would be beneficial if you had a basic competence in IT and the internet.

For Level 3 courses we ask that you have a Level 2 or equivalent.

You can see any qualification entry requirements on each course page description on our website 


Question:

How long do I need to study?

(Last edited: Tuesday, 10 September 2019, 2:29 PM)
Answer:

A. It can vary depending on your knowledge.

For a short online course we recommend 1 hour per week. 

Introductory courses 2-4 hours per week.

Level 2/3 courses we would recommend 4-8 hours per week.


Question:

What Course is equivalent?

(Last edited: Tuesday, 10 September 2019, 2:31 PM)
Answer:

A.  We do not offer SVQs at the moment via Distance Learning and the courses are not an equivalent.

 If the course you are studying is SCQF levelled the information will be on the course description page on the website.

 Our Qualification courses are the equivalent to SCQF level 4-6.


Question:

How long does the course take?

(Last edited: Thursday, 3 September 2020, 1:24 PM)
Answer:

A.  Micro course is allocated 5 weeks

Introductory course is allocated 9 weeks

Level 2/3 qualification course is allocated 20 weeks

Each student will progress at their own rate, so you may complete quicker than the timeframe given above.  You may also require extensions due to personal/work commitments.  If this is the case we will authorise extensions where possible.  We are as flexible as possible but there are key times in the year where we cannot give extensions and final submission deadlines will be set.  For more information on extensions please see this FAQ.

If you have any other questions please contact us via onlinelearning@wcs.ac.uk


Question:

I can't get logged into my course, my password is not working

(Last edited: Thursday, 3 September 2020, 1:26 PM)
Answer:

A. If your course is on Moodle, please try the Forgot Password Link 

https://dls.westcollegescotland.ac.uk/login/index.php 

 

If your course is on the Equal Platform e.g. for a Level 2 course then please try the forgotten password just below your login box

 

equal logon

 

If the above does not resolve your issue please email us at onlinelearning@wcs.ac.uk

 


Question:

I can't print my certificate, can you help?

(Last edited: Thursday, 3 September 2020, 1:26 PM)
Answer:

A. If you can email us at onlinelearning@wcs.ac.uk with your name, date of birth and course and we will process this for you.

It may take a few weeks to receive this in hard copy.

 


Question:

I need help, my question isn't listed

(Last edited: Thursday, 3 September 2020, 1:27 PM)
Answer:

A. If your question has not been answered by these FAQs then please contact the Online Learning Team via email onlinelearning@wcs.ac.uk 


Question:

Q. How do I pay for my course?

(Last edited: Thursday, 3 September 2020, 1:28 PM)
Answer:

A. Once you have applied for your course you will receive an email with instructions on how to make payment for your course. 

If you have not received this or have other questions regarding payment please contact the team at onlinelearning@wcs.ac.uk 


Question:

Q. I have submitted work to my tutor but haven’t heard anything, should I be concerned?

(Last edited: Thursday, 3 September 2020, 1:29 PM)
Answer:

A. Once you have submitted your assessment, markers are allocated 7 days to return this to you.  You should be able to logon to your course to see if your feedback has been returned.  This can be fond in my assessment or my portfolio tab depending on the learning platform you are working on.

If you are studying via paper it can take a bit longer to receive feedback given the postage timings etc.

If it has been more than 7 days since you submitted your work, then please email us on onlinelearning@wcs.ac.uk and we will look into this ASAP for you.



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