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Question:

What is Moderation, and how long does it take?

(Last edited: Thursday, 29 April 2021, 12:55 PM)
Answer:


Moderation is an internal process where a Tutor/Marker's work is sampled to ensure standards and quality processes are met.

We do not sample any work that is more than 3 months old. Once you have submitted your last assessment your work will remain in the moderation stage for 1 month, in case your last assessment is reviewed.

Although it is not your work that is being moderated, if areas of improvement are identified or where an answer should have been referred to you then your assessment may be returned to you to make changes.

If you have any further questions regarding Moderation please contact the Online Learning Team via the form below:

Online Learning Contact Form


Question:

Can I access the student intranet?

(Last edited: Monday, 13 November 2023, 2:20 PM)
Answer:

 
What was the student intranet can now be found on the My West App

The logon is your student number and your password is your full date of birth in the format DDMMYYYY e.g. 25122000

Download the MyWest app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.

Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.


Question:

Can I get a college student email?

(Last edited: Monday, 13 November 2023, 2:22 PM)
Answer:

 
You can have a college email address and an Office 365 account.  Please note this will only be active for a limited time and if you are unsure you should check with the Online Learning Team through the form below:

Online Learning Contact Form 

eMail Address/Username: 9 digit Student Number@live.wcs.ac.uk (e.g. 123456789@live.wcs.ac.uk)

Initial password:  8 digit date-of-birth (ddmmyyyy) e.g. 23091995

You can also login directly at:  https://login.microsoftonline.com/

You can also access this via the college's MyWest App

Download the MyWest app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.

Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.

 


Question:

Can I get a student card?

(Last edited: Monday, 13 November 2023, 2:23 PM)
Answer:

 
Our cards are now Digital!  In order to get your card you need to download our MyWest App.  Instructions are below on how to do this.

Download the MyDay app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.

Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.

To allow your student card to be verified you need to have submitted your first assessment/quiz on your course within 2-4 weeks, which will then make your account Live with the college. If you have downloaded the App you will then receive prompts about your Digital Student Card and steps on how to do this.

Your submitted photograph must be:

  • a close-up of your full head and shoulders
  • taken against a plain, self-coloured background
  • in colour
  • portrait orientation
  • clear, in focus and be a true likeness of yourself

When taking your photograph please ensure that you:

  • look straight at the camera
  • do not have a hat or hair covering your face
  • are not wearing any other form of head wear (unless for religious or medical reasons)
  • do not use any filters
  • are the only person in the photograph

 

Your Digital student card is linked to your record so if you are withdrawn from a course your student card will expire and your card will also automatically expire at the end date of your course.

 


Question:

Can I use the College library and PCs?

(Last edited: Monday, 13 November 2023, 2:24 PM)
Answer:

 
You can access the library and/or use the PCs on any campus. You can check availability and books PC access via the MyWest App.

Download the MyWest app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.

Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.

 


Question:

Q. I have some extra needs for support with online work, will I get help?

(Last edited: Wednesday, 15 November 2023, 9:19 AM)
Answer:

Please use the below form to contact us and let us know of your needs we may be able to give you extra time and/or our enabling services team may be able to offer you assistance

If you have a specific need please contact the Online Learning Team via the form below:

Online Learning Contact Form

 


Question:

I can't get logged into my course, my password is not working

(Last edited: Thursday, 24 October 2024, 2:06 PM)
Answer:

 
If your course is on Moodle, please try the Forgot Password link below:

https://dls.westcollegescotland.ac.uk/login/index.php 

 

If your course is on the Equal Platform or E-Assessor Pro e.g. for a SL5 or SL6 course then please try the forgotten password link just below your login box

 

If the above does not resolve your issue please contact the Online Learning Team via the form below:

Online Learning Contact Form


Question:

I can't print my certificate, can you help?

(Last edited: Thursday, 24 October 2024, 2:07 PM)
Answer:


For a Moodle course you are studying within this current session, we can request a paper certificate to be sent out to you.  If the request is for a course outwith the current session we cannot provide a copy but please contact us and we will be able to send you a student record report with proof of your result for the course.

For SL5 or SL6 courses all certificates are now e-certificates.  If you require a hard copy certificate there may be a charge for this

If you would still like to request a paper copy of your certificate please contact the Online Learning Team via the form below:

Online Learning Contact Form

 


Question:

Q. How do I pay for my course?

(Last edited: Thursday, 24 October 2024, 2:09 PM)
Answer:


If there is a course fee these are now payable via the website when you are enrolling onto your course. 

If you have other questions regarding payment please contact the Online Learning Team via the form below:

Online Learning Contact Form


Question:

Q. I have submitted work to my tutor but haven’t heard anything, should I be concerned?

(Last edited: Thursday, 24 October 2024, 2:11 PM)
Answer:

 
Once you have submitted your assessment, markers are allocated 7-10 days to return it to you. You should be able to log on to your course to see if your feedback has been returned. Depending on the learning platform you are working on, this can be found in the "My Assessment" or "My Portfolio" tab.

We aim to send you assessment feedback within 7 days* of it being sent to your marker. You should check your platform regularly for feedback. If your work results in a resubmission, you are given 3 days to resubmit your answers.

*  Please be aware that if your work is being sent to us from one of our partners it may take several days to be sent to us before it is then allocated to a marker so it may be more than 7 days for your first assessment depending on this timeframe. 

If it has been more than 10 days since you submitted your work, then please contact the Online Learning Team via the form below:

Online Learning Contact Form

 



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