Frequently Asked Questions

You will receive a reminder in most cases if your assessment is overdue. If your submission is going to be less than 7 days overdue, please continue as normal.

If you are asking for longer than 7 days, or to wish to discuss further options due to life circumstances, please contact the Online Learning Team via the form below:

Online Learning Contact Form

If you are experiencing difficulties doing the course, get in touch with the Online Learning Team as soon as possible.  In most cases we can help with quickly and keep on track with your course.  

Please contact the Online Learning Team via the form below:

Online Learning Contact Form

Please use the below form to contact us and let us know of your needs we may be able to give you extra time and/or our enabling services team may be able to offer you assistance

If you have a specific need please contact the Online Learning Team via the form below:

Online Learning Contact Form

 
Once you have submitted your assessment, markers are allocated 7-10 days to return it to you. You should be able to log on to your course to see if your feedback has been returned. Depending on the learning platform you are working on, this can be found in the "My Assessment" or "My Portfolio" tab.

We aim to send you assessment feedback within 7 days* of it being sent to your marker. You should check your platform regularly for feedback. If your work results in a resubmission, you are given 3 days to resubmit your answers.

*  Please be aware that if your work is being sent to us from one of our partners it may take several days to be sent to us before it is then allocated to a marker so it may be more than 7 days for your first assessment depending on this timeframe. 

If it has been more than 10 days since you submitted your work, then please contact the Online Learning Team via the form below:

Online Learning Contact Form

If there is a course fee these are now payable via the website when you are enrolling onto your course. 

If you have other questions regarding payment please contact the Online Learning Team via the form below:

Online Learning Contact Form

Please contact the Online Learning Team with your updated details via the form below:

Online Learning Contact Form

Please note that Tutors/Markers cannot authorise an extension, and all extensions are required to be completed with the Online Learning Team.

If your extension is for less than 7 days you do not need to contact us, and can carry on your course as normal. If you are asking for longer than 7 days then please contact the Online Learning Team via the form below:

Online Learning Contact Form

 
If your course is on Moodle, please try the Forgot Password link below:

https://dls.westcollegescotland.ac.uk/login/index.php 

If your course is on the Equal Platform or E-Assessor Pro e.g. for a SL5 or SL6 course then please try the forgotten password link just below your login box

If the above does not resolve your issue please contact the Online Learning Team via the form below:

Online Learning Contact Form

If this is for a Moodle or Micro Course your certificate will be available online at the end of your course.  You can save this and print as and when required.

If you are studying a SL5 or SL 6 course then it can take a few months to receive your certificate.  This timeframe can be substantial during busy periods.

Once you have passed your course, your work will be in a stage of moderation for one month.  After this you will receive an email confirmation of completing your course and a date to expect receipt of your certificate. 

 
Our cards are now Digital!  In order to get your card you need to download our MyWest App.  Instructions are below on how to do this.

Download the MyDay app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.

• Android phones and tablets
• iPhone and iPad devices
• Desktop version for Windows, Mac and Linux computers – you may prefer the desktop version when using Microsoft Teams or the Microsoft Office applications such as Word, Excel, PowerPoint, etc.

Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.

To allow your student card to be verified you need to have submitted your first assessment/quiz on your course within 2-4 weeks, which will then make your account Live with the college. If you have downloaded the App you will then receive prompts about your Digital Student Card and steps on how to do this.

Your submitted photograph must be:

• a close-up of your full head and shoulders
• taken against a plain, self-coloured background
• in colour
• portrait orientation
• clear, in focus and be a true likeness of yourself

When taking your photograph please ensure that you:

• look straight at the camera
• do not have a hat or hair covering your face
• are not wearing any other form of head wear (unless for religious or medical reasons)
• do not use any filters
• are the only person in the photograph

Your Digital student card is linked to your record so if you are withdrawn from a course your student card will expire and your card will also automatically expire at the end date of your course.