Frequently Asked Questions

 
Once you have submitted your assessment, markers are allocated 7-10 days to return this to you.  You should be able to log on to your course to see if your feedback has been returned.  This can be found in the "My Assessment" or the "My Portfolio" tab depending on the learning platform you are working on.

If it has been more than 10 days since you submitted your work, then please contact the Online Learning Team via the form below:

Online Learning Contact Form

Please use the below form to contact us and let us know of your needs we may be able to give you extra time and/or our enabling services team may be able to offer you assistance

If you have a specific need please contact the Online Learning Team via the form below:

Online Learning Contact Form

For a Moodle course you are studying within this current session, we can request a paper certificate to be sent out to you.  If the request is for a course outwith the current session we cannot provide a copy but please contact us and we will be able to send you a student record report with proof of your result for the course.

For an Awarding Body course e.g. a Level 2 or 3 course all certificates are now e-certificates from the awarding body.  If you require a hard copy certificate there may be a charge for this

If you would still like to request a paper copy of your certificate please contact the Online Learning Team via the form below:

Online Learning Contact Form

 
If your course is on Moodle, please try the Forgot Password link below:

https://dls.westcollegescotland.ac.uk/login/index.php 

If your course is on the Equal Platform or E-Assessor Pro e.g. for a Level 2 or 3 course then please try the forgotten password link just below your login box

If the above does not resolve your issue please contact the Online Learning Team via the form below:

Online Learning Contact Form

 
You can access the library and/or use the PCs on any campus. You can check availability and books PC access via the MyWest App.

Download the MyWest app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.

• Android phones and tablets
• iPhone and iPad devices
• Desktop version for Windows, Mac and Linux computers – you may prefer the desktop version when using Microsoft Teams or the Microsoft Office applications such as Word, Excel, PowerPoint, etc.

Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.

 
Our cards are now Digital!  In order to get your card you need to download our MyWest App.  Instructions are below on how to do this.

Download the MyDay app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.

• Android phones and tablets
• iPhone and iPad devices
• Desktop version for Windows, Mac and Linux computers – you may prefer the desktop version when using Microsoft Teams or the Microsoft Office applications such as Word, Excel, PowerPoint, etc.

Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.

To allow your student card to be verified you need to have submitted your first assessment/quiz on your course within 2-4 weeks, which will then make your account Live with the college. If you have downloaded the App you will then receive prompts about your Digital Student Card and steps on how to do this.

Your submitted photograph must be:

• a close-up of your full head and shoulders
• taken against a plain, self-coloured background
• in colour
• portrait orientation
• clear, in focus and be a true likeness of yourself

When taking your photograph please ensure that you:

• look straight at the camera
• do not have a hat or hair covering your face
• are not wearing any other form of head wear (unless for religious or medical reasons)
• do not use any filters
• are the only person in the photograph

Your Digital student card is linked to your record so if you are withdrawn from a course your student card will expire and your card will also automatically expire at the end date of your course.

 
You can have a college email address and an Office 365 account.  Please note this will only be active for a limited time and if you are unsure you should check with the Online Learning Team through the form below:

Online Learning Contact Form 

eMail Address/Username: 9 digit Student Number@live.wcs.ac.uk (e.g. 123456789@live.wcs.ac.uk)

Initial password:  8 digit date-of-birth (ddmmyyyy) e.g. 23091995

You can also login directly at:  https://login.microsoftonline.com/

You can also access this via the college's MyWest App

Download the MyWest app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.

• Android phones and tablets
• iPhone and iPad devices
• Desktop version for Windows, Mac and Linux computers – you may prefer the desktop version when using Microsoft Teams or the Microsoft Office applications such as Word, Excel, PowerPoint, etc.

Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.

 
What was the student intranet can now be found on the My West App

The logon is your student number and your password is your full date of birth in the format DDMMYYYY e.g. 25122000

Download the MyWest app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.

• Android phones and tablets
• iPhone and iPad devices
• Desktop version for Windows, Mac and Linux computers – you may prefer the desktop version when using Microsoft Teams or the Microsoft Office applications such as Word, Excel, PowerPoint, etc.

Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.

If this is for a Moodle or Micro Course your certificate will be available online at the end of your course.  You can save this and print as and when required.

If you are studying an Awarding Body certified course e.g. Level 2 or 3 then it can take a few months to receive your certificate.  This timeframe can be substantial during busy periods.

Once you have passed your course, your work will be in a stage of moderation for one month.  After this you will receive an email confirmation of completing your course and a date to expect receipt of your certificate.  Once you have received this email we will begin to work with the Awarding Body to claim your certificate.  

For most of our courses you do not need any previous qualifications. However, as most of our courses are delivered online it would be beneficial if you had a basic competence in IT and the internet.

For Level 3 courses we ask that you have a Level 2 or equivalent.

You can see any qualification entry requirements on each course page description on our website