Frequently Asked Questions
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Question: (Last edited: Wednesday, 15 November 2023, 9:19 AM)Q. I have some extra needs for support with online work, will I get help? | ||||
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Answer: Please use the below form to contact us and let us know of your needs we may be able to give you extra time and/or our enabling services team may be able to offer you assistance If you have a specific need please contact the Online Learning Team via the form below:
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Question: (Last edited: Wednesday, 15 November 2023, 9:17 AM)I can't print my certificate, can you help? | ||||
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Answer:
For an Awarding Body course e.g. a Level 2 or 3 course all certificates are now e-certificates from the awarding body. If you require a hard copy certificate there may be a charge for this If you would still like to request a paper copy of your certificate please contact the Online Learning Team via the form below:
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Question: (Last edited: Wednesday, 15 November 2023, 9:14 AM)I can't get logged into my course, my password is not working | ||||
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Answer: https://dls.westcollegescotland.ac.uk/login/index.php
If your course is on the Equal Platform or E-Assessor Pro e.g. for a Level 2 or 3 course then please try the forgotten password link just below your login box
If the above does not resolve your issue please contact the Online Learning Team via the form below: | ||||
Question: (Last edited: Monday, 13 November 2023, 2:24 PM)Can I use the College library and PCs? | ||||
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Answer: Download the MyWest app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.
Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.
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Question: (Last edited: Monday, 13 November 2023, 2:23 PM)Can I get a student card? | ||||
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Answer: Download the MyDay app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.
Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY. To allow your student card to be verified you need to have submitted your first assessment/quiz on your course within 2-4 weeks, which will then make your account Live with the college. If you have downloaded the App you will then receive prompts about your Digital Student Card and steps on how to do this. Your submitted photograph must be:
When taking your photograph please ensure that you:
Your Digital student card is linked to your record so if you are withdrawn from a course your student card will expire and your card will also automatically expire at the end date of your course.
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Question: (Last edited: Monday, 13 November 2023, 2:22 PM)Can I get a college student email? | ||||
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Answer: eMail Address/Username: 9 digit Student Number@live.wcs.ac.uk (e.g. 123456789@live.wcs.ac.uk) Initial password: 8 digit date-of-birth (ddmmyyyy) e.g. 23091995 You can also login directly at: https://login.microsoftonline.com/ You can also access this via the college's MyWest App Download the MyWest app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.
Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY.
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Question: (Last edited: Monday, 13 November 2023, 2:20 PM)Can I access the student intranet? | ||||
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Answer: The logon is your student number and your password is your full date of birth in the format DDMMYYYY e.g. 25122000 Download the MyWest app to your phone or tablet to access all college systems for students in one place, plus keep up to date with news and information from around the college.
Your username is your new student email address – studentNumber@live.wcs.ac.uk and your password by default is your date of birth in the format of DDMMYYYY. | ||||
Question: (Last edited: Thursday, 29 April 2021, 12:57 PM)When will I receive my Certificate? | ||||
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Answer:
If you are studying an Awarding Body certified course e.g. Level 2 or 3 then it can take a few months to receive your certificate. This timeframe can be substantial during busy periods. Once you have passed your course, your work will be in a stage of moderation for one month. After this you will receive an email confirmation of completing your course and a date to expect receipt of your certificate. Once you have received this email we will begin to work with the Awarding Body to claim your certificate.
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Question: (Last edited: Thursday, 29 April 2021, 12:56 PM)What qualifications do I need to start a course? | ||||
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Answer:
For Level 3 courses we ask that you have a Level 2 or equivalent. You can see any qualification entry requirements on each course page description on our website | ||||